Purolator

I was working with Drake agency yesterday I forgot to put my phone in the locker and went on the floor. I know it’s not legal to take your phone on the floor and I took it mistakenly. So I went back and security asked me where did you get this phone I said I already came from the same door of security metal detector machine and I forgot to take out my phone so now I am back here again to put my phone is the locker. So this incident now took my job I got call from agency and they said they are not interested to work with you. So instead of charging that security person and changing the metal detector they took my job what if I didn’t went back to the locker room and what it I put my phone in the pocket for whole day. Until unless I update them that I do have phone then they will get to know. Dear sir/manager/owner/HR just because of your security team and your metal detector which was not working properly I lost my job. It’s my humble request that to upgrade it or change it. Unless many people will lose their job just because of this silly things.

Went there for a courier, there was a black lady i forgot her name but she was really helpful. Took me a while to sort the documents and i was new in Canada and not really know the process. She helped me and was so calm and cheerful, i know people expect good service and behavior from associates cuz it's part of their job but it's not everyday that you get it. I asked her name but i forgot. One of the best customer service experience i had in Canada. 5+stars

June/15/2023 Getting here was a mission and a half as there wasn’t any signs or directions so spending extra 20minutes looking for the right entrance really annoyed me hence why they lost one star; Why I gave them 4stars is because of the immaculate customer service I received in them trying to resolve my issue rather than leave me high and dry. That alone coupled with the friendly and polite energy definitely made the situation a lot more tolerable. Definitely 5 stars to the customer service, how quickly they figured out my problem and came up with a solution. I was so much in a rush that I never got their names but it was a young black woman and her supervisor who was blonde with glasses. Very sweet duo and just overall a positive experience. Thank you!

To the management or owners of this company , I understand that in business it's always a good idea to keep cost as low as you can but the other part of that is at what cost ?. My recent visit to your facility was nothing short of humiliation, frustration and anger at the treatment I recieved from the " SECURITY" staff there . The lack of respect and training they have is astonishing. No manners,rude and in my opinion could be considered prejudice . Please please get this issue looked at